Super Natural Collective Teacher Training Academy Terms and Conditions

OVERVIEW

This Course is owned and operated by DANIELLE KLYE ABN 32 724 711 921 trading as SUPER NATURAL COLLECTIVE (‘SUPER NATURAL COLLECTIVE’, ‘we’, ‘our’, or ‘us’).

Please read these Terms and Conditions (‘Terms’) carefully before you purchase or otherwise access our online course, MAT PILATES TEACHER TRAINING (‘Course’). These Terms, along with our Site Terms and Conditions and our Privacy Policy (‘the Terms’), govern your access to and participation in the Course.

By accessing the Course, you:

1. acknowledge that you have read, and agree to comply with and be legally bound by, these Terms; and

2. warrant that you are over 18 years of age and have the legal capacity to enter into a binding contract.

We reserve the right to modify these Terms at any time, consistent with applicable laws and principles, without notice to you. These changes will be effective as of the date we post the revised version on this Site. It is your responsibility to review these Terms prior to initial use as well as periodically throughout your use of our Course. If at any time you choose not to accept these Terms, you should discontinue your use of our Course.

By continuing to access this Course, you are deemed to accept any future amendments to these Terms. If you are uncertain about the Terms or anything else on our Site, please don’t hesitate to contact us before completing any purchase.

COURSE ACCESS

You may apply to access the Course by completing the application form and paying the Course Fee on our Site WWW.SUPERNATURALCOLLECTIVE.COM.AU (‘Site‘). You agree to provide accurate, current and complete information about yourself as requested or directed, and to promptly update this information to maintain its accuracy. We have the right to suspend or terminate your Course access if we suspect that such information is inaccurate or incomplete. We also reserve the right to deny your Course application for any reason.

Your access to the Course commences when your application has been accepted by us, or a date specified on our Site, and you pay the price as displayed on our Site and in accordance with these Terms (‘Course Fees’). Your access to the Course continues until terminated under these Terms or the Course is taken down. We will provide you with 90 days’ notice should we plan to take down the Course.

To access the Course, you may be required to create an account. In doing so, you must provide accurate information, including your name, your business name (if applicable), address, a valid email address and contact number. You must also be at least 18 years old. You agree to update this information if and when it changes. You are solely responsible for the activity that occurs on your account, so please keep your account password secure.

COURSE FEES

The Course Fees are payable in full upfront or by instalment payments.

If you choose to pay in instalments, you authorise us to automatically charge the credit card on file for any payment balances owing and agree to keep all billing information current at all times. Where you fail to make payment or payment is declined for any reason, you must provide a new eligible method of payment immediately or we may suspend or revoke your access to the Course. You will be liable for all outstanding payments, including any costs incurred by us trying to recoup the outstanding Course Fees such as debt collection agency costs, including any legal costs on any Course Fees that remain outstanding.

REFUND POLICY

Your deposit of $500 is non-refundable or transferable to another training intake. Any additional instalments made can be refunded outside of 12 weeks of the face to face course start date (minus a 3% refund fee). Within 12 weeks of the face to face course start date, there are no refunds. Between 12 and 6 weeks of the face to face course start date, any fees paid may be transferred to another training intake, but can not be refunded. Within 6 weeks of the face to face course start date, any fees paid can not be transferred or refunded unless in the case of injury or illness: If you become injured or too unwell to complete your course, you may defer to another suitable course at a later date. This could be in another year if appropriate. A medical certificate is required. In the event of a global pandemic or statewide lockdowns in which face to face training can not occur, the course will continue as scheduled, online via Zoom. If you are unable to complete your certificate online, you may defer to another training where face to face training is available. This could be in another year if appropriate.

CERTIFICATION

You must attend at least 90% (10 out of the 11 training days) of the face to face training to receive certification, unless organised in advance with Super Natural Collective. If you do need to miss any of the face to face training, this must be organised at least 1 month in advance of the face to face training start date, after which you cannot miss a day if not previously organised (unless you become too ill to attend). If you miss any more than 10% of the face to face training, depending on the content that is missed, you may be required to organise a make-up session with Super Natural Collective, and further fees will apply (at a rate of $100/hour plus studio hire fees). Depending on how many days are missed, you may not be permitted to complete your current course, and you may be required to defer to another training intake to finish your course. This could be in another year. All assessments must be completed and passed before certification is provided. Course fees must be paid in full before certification is provided (unless an alternative is organised with Super Natural Collective).

COMPLAINTS

Super Natural Collective is committed to outstanding customer service and ongoing improvement. The grievance and appeals procedure outlined below ensures that participants have the right to the principles of transparency, accessibility and fairness. Participants are firstly invited to raise any concerns to the owner of Super Natural Collective, and main course presenter, Danielle Klye. In such circumstances, Danielle will try to understand the concern and see if it can be resolved easily. However, if an individual is a) not satisfied with the program, b) not satisfied with the outcome/s of the program, or c) wishes to lodge a formal complaint against Super Natural Collective and/or any of it’s presenters/assessors, the following formal complaint procedure must be followed:
Formal Complaint Procedure

A formal complaint must be sent via email to hello@supernaturalcollective.com.au, outlining the participants' contact details (name, phone, email and address), as well as all relevant details regarding the complaint.

Response

All formal complaints will be acknowledged within 3 business daysWe will then review and investigate the complaint appropriately and determine if any further details are needed from the complainant. We will contact the complainant if any further details are deemed necessary.Super Natural Collective endeavours to respond and resolve formal complaints within 28 days of receiving the complaint, although the timeframe may vary depending on the nature of the complaint and the level of investigation required.We will then notify the complainant with the findings of our investigation and offer a solution where necessary, or advise of the actions we deem necessary based on our findings.We will keep record of the complaint, the investigation, and any actions taken.

INTELLECTUAL PROPERTY RIGHTS

As part of the Course, you will have access to certain materials, including programs, workbooks, forms, templates, precedents, webinars, digital products and other content (‘Materials’). We retain ownership of all Intellectual Property Rights (including copyright) in the Course and the Materials.

To the extent required for participation in the Course, you are granted a non-exclusive, non-transferable, single-use, limited licence to access and use the Materials for your own personal use, and you agree not to: 1. modify the Materials; 2. copy or share the Materials or in any way cause or allow them to be copied or shared; 3. assign or transfer your membership of the Course to any other person without our express written consent; or 4. sublicense, publish, sell, or provide the Materials to, or otherwise allow them to be used by, third parties.

Your use of the Materials may also be subject to our Site Terms and Conditions and Privacy Policy.

If you infringe our Intellectual Property Rights, we reserve the right to terminate your access to the Course and the Materials without refund and pursue legal remedies.

For any intellectual property that you provide us with through your participation in the Course (‘Participant Content’), you warrant that you are the owner of this intellectual property and indemnify us against any claim made by a third party arising out of any breach of intellectual property rights from our use of the Participant Content (including distribution for promotional purposes). By participating in the Course, you grant us a non-exclusive, irrevocable, royalty-free, perpetual licence to use and reproduce your Participant Content at our discretion.

COURSE PROMOTION

Where you have provided testimonials (in any format), you acknowledge that we may use these along with reference to you on our Site and social media channels, or any other avenue, for promotional and other purposes at our discretion.

You acknowledge that part of your Course may include recording (in audio and/or video format) your participation in the Course, where you may feature prominently. These recordings are both for the purposes of providing the Course and for us to use in our promotional material to market the Course. You consent to our use of these recordings without restriction, including but not limited to our ability to modify, publish, reproduce or distribute them at our discretion.

TERMINATION

We reserve the right to terminate your access to the Course with immediate effect if: 1. you do not pay the Course Fees when due; 2. you infringe our Intellectual Property Rights; 3. you engage in conduct that is injurious or potentially harmful to our reputation; 4. you disclose Confidential Information without consent; 5. your actions are contrary to our interests; 6. we consider that mutual trust and/or confidence no longer exists; or 7. you fail to comply with any of the other provisions of these Terms or otherwise breach any undertaking, warranty or obligation under these Terms.

If we terminate your access to the Course, we may, at our sole discretion, refund any prorated balance of the Course Fee already paid by you.

WARRANTIES AND INDEMNITIES

We provide the Course and its content on an ‘as is’ basis, and do not guarantee any specific results from your participation. Your experience will depend on your own commitment, motivation and intent to follow through. Any examples of previous participants’ experiences, including reviews, testimonials or other statements, are provided for illustrative purposes only, and are simply examples of what can be possible.

You agree that you engage in the Course at your own risk. Except as expressly permitted by law, we cannot be held liable for: 1. any loss or damage that you may suffer as a result of your participation; 2. your inability to participate in the Course for any reason; 3. your failure to maintain the security of your login details that enable you to access the Course; 4. the statements or conduct of any third party; or 5. your reliance on the suggestions or recommendations of any third party or Course participant.

You agree to indemnify us against any loss or damage, including legal costs, related to your breach of these Terms.

PRIVACY POLICY

When you apply to take part in the Course, and during your participation, you may be required to provide us with certain personal information (such as contact details) and sensitive information (such as information about your health or finances).Your privacy is extremely important to us. We will only use your personal information in order to provide you with the Course Entitlements and to communicate with you about the Course. Where you wish to withdraw your consent from email communications, you may simply unsubscribe.

ELECTRONIC SIGNATURE

These Terms will become binding when you agree to these Terms, including by clicking 'I consent' or 'I agree' or similar, or by purchasing and/or commencing the Course.

VALIDITY

Whenever possible, each provision of these Terms will be interpreted in such a manner as to be effective and valid under Applicable Law, but if any provision of these Terms is held invalid or unenforceable, the remainder of these Terms will nevertheless remain in full force and effect and the invalid or unenforceable provision will be replaced by a valid or enforceable provision.

ENTIRE AGREEMENT

These Terms constitute our entire agreement with you about the Course and supersede all previous agreements, understandings and negotiations.

GOVERNING LAW AND JURISDICTION

The performance and enforcement of these Terms will accord with the laws in force in the State or Territory in Australia where we are located as indicated on our Site. You agree to submit to the exclusive jurisdiction of the courts in that jurisdiction.